CPD Courses

Our course in research analysis will give you a grounding of why research is vital in any business enterprise, as well as information on how to most effectively manage your own research projects. It will also demonstrate how to correctly parse the results of your research, leading to analysis that will best help your business reach excellence. Decisions based on market and client research have consequences throughout every department of a company – studying research analysis means having a greater grasp on how and why major decisions are made

Total Quality Management (TQM) works on the basis that every component within the business works towards the maximisation of production quality and satisfaction of the customers. This can be affected by numerous areas: customers; employee involvement; processes; communications; integrated system, etc. This course will teach you how to ensure quality in all areas of your business and understand the different factors that influence this.